I entered the wrong addressUpdated 2 hours ago
What happens when I enter the wrong address?
If you entered the wrong shipping address when placing your order, the order will be delivered to this address. As soon as an order is confirmed, it is automatically released to our warehouse robots for processing and shipment. This means that there is no manual handling and therefore no window where we can safely intercept or change the address details before the parcel is on its way. We are, therefore, not able to change the information in the order once it has been placed.
If your order is shipped with GLS, you have the possibility to change the delivery address in the GLS app.
If your order is shipped with DHL , you have the possibility to change the delivery address on the DHL website or the DHL Express Mobile app