If you have not found what you are looking for, pls. contact us via chat. 

We will get back to you shortly.

You are more than welcome to send us an email, if you have not found what you are looking for.

We will get back to you within 48 hours.

Call us
Monday - Friday 10:00 - 3:00 PM CET

dea-kudibal-int

Welcome to our Dea Kudibal Help Center for International customers.
Here you can find Q&A, a link to our Chat and our Contact page.

Dea Kudibal Help Center

When can I expect my order to arrive?

Will I be charged Customs Duty and VAT on my order?

Where is the order shipped from?

What type of payments do you accept?

What currency is the pricing on your website?

How can I get a discount code?

What are the benefits of signing up to your newsletter?

How can I unsubscribe from your newsletter?

Can I pay with Klarna?

An item I bought is now on sale, can you refund the price difference?

Do you price match?

How do I place an order?

I forgot to add my discount code

What do I do if I received a wrong item/size in my order?

Where is my order shipped from?

When will I be charged for my order?

I cannot pay for my order, what should I do?

I have not received my order confirmation

How can I find my order number?

How can I cancel my order?

Ordering

What is your shipping policy?

When will I receive my order

How is my order shipped?

How do I track my order?

Where are you based?

Will I be charged duty/custom fees on my order?

My package is missing, what now?

Do you ship to China?

Shipping to USA

I entered the wrong shipping address

Shipping and Delivery

Christmas Holiday Returns and Updated Returns Policy.

Do I pay for a return?

How do I make a return?

Why didn't I receive a prepaid return label

When can I expect my refund?

Klarna is invoicing me for returned items

Can I return my order?

Can I exchange my order?

I can't log in and register my return

Did you receive my return?

Returns

How do I pick the right size?

International sizing chart

When will an item be back in stock?

How to care for your Dea Kudibal silks

How to care for your Dea Kudibal viscose garments

Caring for your Dea Kudibal Knits

My silk garment shows creases or ripples after unpacking

How do I remove static cling from my silks?

Why has my silk become dull?

HelgaDEA vs. KamillesDEA

Our silk

Products

The brand

Our story

How to care for your silk clothing

Do you have U.S stockists ?

Company

We have gathered Dea Kudibals most frequently asked questions here.

Here you can find information about ordering from Dea Kudibal.

Here you can find Dea Kudibal shipping and delivery information

Here you can find information about making a Dea Kudibal return.

Here you will find Dea Kudibal articles related to our products.

Want to learn more about our brand. In this category you will find our brand story, Our Universe and more.

All articles

Categories

FAQ

Ordering

Shipping and Delivery

Returns

Products

Company