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For the festive season, we&#x2019;ve extended our returns policy to help you shop with confidence for christmas gifts. Purchases made online between 26 November 2025 and&#xA0;19 December 2025 can be returned until 16 January 2026.For purchases made from 20 December 2025 onwards, our standard returns policy will apply.

For the festive season, we’ve extended our returns policy to help you shop with confidence for christmas gifts. Purchases made online between 26 November 2025 and 19 December 2025 can be returned until 16 January 2026. For purchases made from 20 Dece

Christmas Holiday Returns and Updated Returns Policy.

Returns

When can I expect my order to arrive?

Will I be charged Customs Duty and VAT on my order?

Where is the order shipped from?

What type of payments can you accept?

What currency is the pricing on your website?

How can I get a discount code?

Is my personal information kept private?

What are the benefits of signing up to your newsletter?

How can I unsubscribe from emails?

Can I pay with Klarna?

An item I bought is now on sale, can you refund the price difference?

Do you price match?

How do I place an order?

I forgot to add my discount code

What do I do if I received a wrong item/size in my order?

Where is my order shipped from?

When will I be charged for my order?

I cannot pay for my order, what should I do?

I have not received my order confirmation, what should I do?

How can I find my order number?

How can I cancel my order?

Ordering

What is your shipping policy?

When will I receive my order

How is my order shipped?

How do I track my order?

Where are you based?

Will I be charged duty/custom fees on my order?

My package is missing, what now?

Do you ship to China?

Shipping to USA

I entered the wrong address

Delivery before Christmas 2025

Shipping and Delivery

Do I pay for a return?

How do I make a return?

I did not receive my return label

When can I expect my refund?

Klarna is invoicing me for returned items

Can I return my order?

Can I exchange my order?

I can't log in and register my return

Did you receive my return?

How do I pick the right size?

International sizing chart

When will an item be back in stock?

How to care for your silk clothing

Our silk

How do I remove static cling from my silks?

Caring for Our Knits

Products

The brand

Our story

Do you have U.S stockists?

Company

Christmas Holiday Returns and Updated Returns Policy.Updated a day ago