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Orders

Here you can find information about orders from Dea Kudibal.

How do I place an order?

You can easily place an order on www.deakudibal.com. 1. Start by navigating to a product. You can either do this via our front page, our top bar menu, or via "seach" in the top right corner. 2.  Choose the colour and your size. If a size is marked wi

I forgot to add my discount code

If you forgot to add your discount code and already palced your order, we can refund the discount manually efter the order has been shipped. Contact our customer service, as soon as you have received your order and you know which items you wish to ke

What do I do if I received a wrong item/size in my order?

We're sorry if you have received the wrong item or size. Please contact our customer service immediately. Send a photo of the item and the product label. We will get back to you with more information and arrange for the correct item to be sent to you

Where is my order shipped from?

All orders are shipped from our warehouse in Denmark. If you order from a country outside the EU please note that local import charges (customs duty, sales tax) may occur. Dea Kudibal is not responsible for the payment of import duty, taxes or other

When will I be charged for my order?

Once the order has been shipped, the amount will be withdrawn from your account. You can read more about our payments here.

I cannot pay for my order, what should I do?

We are very sorry to hear that you are having problems purchasing your order. We will try to guide you through some possible options here. 1. pls. check that You are on the correct webshop. If you are an Norwegian customer You can only place an order

I have not received my order confirmation, what should I do?

Pls. try to check your spam folder on your email account. If you have still not received it within a couple of hours, then pls. contact us via chat or email.

How can I find my order number?

Once you placed your order you will receive an order confirmation email which will provide your order number. The order number starts with "INT" followed by a four or five digit number.